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Business Process Optimization and Modelling

Business Process Optimisation and Modelling are essential components of Business Process Redesign (BPR), strategic development of organisational capabilities, as well as other business processes improvement initiatives such as business process management (BPM), re-engineering, systems development, quality management and continuous process improvement.

Participants will acquire knowledge and skills to develop a strategically aligned approach to business process optimisation; learn how to analyse and accurately model business processes from the enterprise level through to detailed workflow representation at the operational and project level. Participants will extend their ability to design effective organisational structures, activities and processes, and will acquire knowledge and skills to map and model business processes, measure and evaluate workflow and activities, and assign process owners.

Target Audience

  • Operations Managers
  • Project Managers
  • Process Managers
  • Business Architects and Analysts
  • Systems Architects and Designers
  • Quality Managers

Course Objective

  • Understand business processes and their components
  • Apply process analysis, planning, and measurement concepts and techniques to their own organization’s processes
  • Define processes using the Business Process Modelling Notation (BPMN) standard
  • Develop a business process architecture
  • Analyse process customer requirements
  • Specify measures of business process performance (KPIs)
  • Diagnose the health of a business process
  • Use process improvement techniques to transform business processes 

Course Content

  • Understanding Business Processes
  • Business process modelling concepts
  • Outline key business process elements
  • Developing Business Process Models using Business Process Modelling Notation (BPMN)
  • An introduction to Business Process Modelling Notation (BPMN)
  • Modelling business process events
  • Operations management using BPMN
  • Business architecture
  • Business process management (BPM)
  • Practical business process optimisation work
  • Tools and Techniques for Business Process Modelling, Evaluation and Executive Oversight
  • Manage stakeholder collaboration
  • Business Process Integration and Optimisation
  • Practical Business Process Integration Work
  • Risk Management Integration
  • Asset and Knowledge Management Integration

Workplace Diversity and Inclusivity

With constant shifts in workforce demographics and emerging global markets, the necessity and benefits of a diverse workplace are growing exponentially.  Diversity in the workplace can help a business expand their market share, boost company productivity and attract a wider pool of qualified applicants. 

Target Group

Supervisors, Line managers, Heads of department, administration staff, HR staff, CEOs

Course Objective

  • Understand the Business Case for Diversity & Inclusion
  • Increase your Awareness for Diversity & Inclusion
  • Develop an Action Plan for Starting the Journey to Diversity & Inclusion
  • Explain the value of a diverse workforce.
  • Describe how diversity goes beyond such differences as race, age, and gender.
  • Identify challenges that often arise when working with a heterogeneous group.
  • Explain how the law affects diversity in the workplace.
  • Identify and address inappropriate behaviour.
  • Adopt a management style that encourages diversity.

Course Content

  • The Basics: Why Talking About Diversity Matters
  • The Law: What’s Legal and Not
  • A Little History: Five Approaches to Diversity Management
  • Three Paradigms: Understanding Different Views of Diversity
  • Organizational Inclusion: Aligning Systems and Policies
  • Moving Toward Inclusion: Everyday Activities
  • Smoother Sailing: Managing Different Viewpoints and Agendas


This course aims to provide an understanding of the nature of enterprise and entrepreneurship and introduces the role of the entrepreneur, innovation and technology in the entrepreneurial process. It is not about small business or lifestyle businesses but instead the development of growth-oriented businesses – whether for-profit or not-for-profit. Entrepreneurship is both a way of thinking and doing. It involves “building something from nothing” and successful entrepreneurs know how to manage and mitigate uncertainty and risk. The course content is relevant to those individuals thinking about starting a business or who are already in business – large or small, those who are interested in commercializing their own innovations or of others, and those who advise entrepreneurs or engage in policymaking in the entrepreneurship area.

Target Group

Line managers, Heads of department, operations team, sales and marketing team

Course Objective

  • Discuss the attitudes, values, characteristics, behaviour, and processes associated with possessing an entrepreneurial mindset and engaging in successful appropriate entrepreneurial behaviour.
  • Discuss what is meant by entrepreneurship and innovation from both a theoretical and practical perspective, and the role of the entrepreneur in the new enterprise creation process.
  • Describe the ways in which entrepreneurs perceive opportunity, manage risk, organise resources and add value.
  • Develop a plan for implementing entrepreneurial activities in a globalised and competitive environment is responsible for the social, ethical and cultural issues.
  • Critique a plan for implementing entrepreneurial activities in a globalised and competitive environment being mindful of the social, ethical and cultural issues.

Course Content

  • Deep discipline knowledge
  • Critical thinking and problem solving
  • Teamwork and communication skills
  • Career and leadership readiness
  • Intercultural and ethical competency
  • Self-awareness and emotional intelligence
  • Promote the business
  • Develop a marketing campaign in order to appeal to consumers
  • Attract potential customers
  • Manage the client portfolio
  • Communicate with customers
  • Develop a human resources strategy
  • Define the business plan
  • Fund the business
  • Sell the idea to the investors
  • Develop solid business models
  • Create successful companies


You might be surprised how many team-building consultants know how to play games and they may even know how to debrief those games but they don’t really know team dynamics in the business world. Team building when done right is one of the most powerful ways to achieve significant breakthroughs in employee productivity. We work with you to develop a team-building program that solves actual problems in the workplace.


  • Together we identify the needs of your organization.
  • We develop a program using outdoor elements including obstacle courses to come up with solutions.
  • We evaluate the effectiveness of the training over time.

Course Content

Outdoor management development (OMD) and outdoor team building have long been used as a way to facilitate change and develop effective leadership and team-building skills using the great outdoors. We will put together a program based on your individual needs that will stretch and develop your interpersonal skills. This is a powerful and effective way to facilitate fast long-lasting change, real experiences, real consequences and real meaning, all transferable and very applicable to the business environment.

We operate a policy of challenge by choice, this means that through consultation with you, we will provide a series of challenges to stretch and strengthen your team and its members. Participants are always in control of their level of participation and how they contribute to the team’s goals. Rather than avoid issues and challenges we find that fully adopting this inspiring approach leads to team members being empowered to take on responsibility and new challenges and to have open and honest conversations about what they can and cannot do.

Course Outcomes

  • Increasing self-awareness
  • Increasing peer awareness
  • Effective team working and leadership skills
  • Effective communication skills
  • Increasing group morale
  • Coaching skills
  • Peer feedback skills
  • Have fun

Sales and Marketing

This Sales & Marketing training course is designed to help those working in sales and marketing to identify, recruit and retain the perfect customer. Whether an old hand at sales & marketing or brand new, this fun and highly practical course is designed to stimulate sales & marketing activity by identifying and using best practice.

Target Group

Relationship Managers, Commercial Managers, Marketing Managers, Sales and Marketing Team, Social Media Managers

Course Objectives

After attending our Sales & Marketing Course, delegates will be able to:

  • Identify the ‘perfect’ customer
  • Create powerful introductions
  • Fill the sales funnel
  • Understand the psychology of selling
  • Close and follow-up sales

Course Content

  • Mastering the fundamentals of having a successful career
  • Marketing and prospecting: the foundation of success
  • Using your sphere of influence to create a referral database plus-circle prospecting, door knocking, and cold calling
  • Technology and digital marketing
  • Marketing on the web
  • Social media lead generation strategies
  • Interviewing the Buyer and showing strategies
  • Overcoming buyer objections and negotiating offers
  • Scheduling and time management
  • Pre-listing package and the eight key listing appointment questions
  • Personal branding
  • Advanced Lead Generation Strategies: Expired and For-Sale-by-Owner Listings
  • Managing and closing the transaction