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Leadership and Management Program

This course explores management and leadership issues in the industry, including power and empowerment, communication, goal setting, high-performance teams, diversity, managing organisational change, and strategic career planning.

Target Group

Line manager, department heads, function heads

Learning Objective

  • It will help increase your team’s work productivity.
  • It will help you raise future team leaders for the business organization.
  • It will improve your leadership styles.
  • You will learn better ways of influencing people.
  • You will learn better ways to build a strong and united team.
  • You will learn the art of negotiating effectively with people.
  • You will gain more self-confidence in leading a team.
  • You will be able to interact with other leaders.
  • You will be able to effectively formulate and implement leadership strategies.
  • You will be able to create employee-friendly policies within the organization.


  • Organisational change.
  • The functions of management.
  • Contemporary views of leadership.
  • Quality management.
  • Continuous-improvement process and tools.
  • Types and sources of organisational and personal power.
  • The communication process, and barriers to effective communication.
  • Goal-setting, coaching and handling organisational conflict
  • Team development.
  • The changing workforce and diversity
  • Analysing your personal skills, interests, values, and personality type.
  • Ethics and common ethical issues

Supervisory Skills Development

Supervisors manage key result areas in any enterprise. It is therefore important that they are equipped with the knowledge and skills to enable them to manage resources effectively and efficiently.

Target Group

Supervisors who are in-charge and accountable for sections and unit performance

Learning Objectives

On completion, the participants should be able to:

  1. Set performance objectives, standards and targets
  2. Manage and supervise staff effectively
  3. Apply appropriate control measures in work setups
  4. Create a conducive atmosphere for teamwork performance
  5. Resolve work team conflicts

Content Areas

The course will address the following areas:

  1. Management Concepts, Functions, Practice and Principles
  2. The Basic Roles of a Supervisor
  3. Effective Communication
  4. Interpersonal Relations and Team Building
  5. Work Planning and Organization
  6. Decision-making and Problem Solving
  7. Leadership Qualities of a Supervisor
  8. Delegation, Coordination and Control
  9. Managing Change in a Dynamic Environment
  10. Performance Appraisal, Business and Work Ethics
  11. Public and Community Relations
  12. Stress Management and Public Decorum