Strategic Management

This powerful new Art of Strategic Management training course explores the factors that drive strategic success and failure, and how to harness them for personal and career success.  It is designed for those who are not directly involved in strategy formation, but who wish to understand how strategy impacts the success of their company, and how to apply and lead strategic thinking within their own team.  It provides a perspective and vocabulary for strategic decision-making that enables participants to understand and support the strategic direction of their organisation, and at the same time enhance their own career success.

Target Audience

This Art of Strategic Management training course is suitable for any professional who is required to make strategic decisions, and anyone who wishes to learn the principles of strategic thinking and how to apply them in their own job and their own career.

Course Objective

  • Understand how strategic thinking has developed and evolved over the past fifty years
  • Comment effectively on strategy and its implementation within your own organisation
  • Differentiate strategy from tactics
  • Link strategic decisions to Return on Capital (ROCE) through Value Creation and Market Focus
  • Learn the key models and vocabulary to “talk strategy” effectively with others
  • Link daily actions and team performance to headline strategy
  • Recognise some of the key factors that lead to changes in strategy
  • Create your own personal strategy for success

Course Content

  • Understand the process of formulating, planning and implementing a strategy
  • Develop strategic thinking skills
  • Understand the different types of strategy within an organization
  • Develop strategic management abilities to enable the delivery of best value or return on invested capital
  • Relate action plans to strategic initiatives and individual performance
  • Create conditions that foster achievement of strategic goals within the firm when conditions change
  • Understand an alternative approach to competitive strategy
  • Recognize and communicate the drivers for strategic change within your organization
  • Create your own personal strategy for personal and professional success

Emotional Intelligence at the Workplace

Emotionally Intelligent leaders have a great positive impact on their employees. Impactful leaders are expected to demonstrate extensive knowledge, allocate rewards, achieve organizational objectives and provide exemplary leadership to others amongst many other responsibilities.

High competency in communicating, influencing, motivating others and managing emotions in the workplace thrust leaders to become mentors as well. Therefore, exceptional leadership calls for high emotional intelligence leaders that have sound judgment and reasoning.

Target Audience

  • All managers and leaders seeking to raise their barometer of emotional intelligence
  • Individuals who desire to develop emotional intelligence in all aspects of their work and personal life

Course Objective

By the end of the course, participants will have:

  • Keep a relationship productive by cultivating emotional intelligence at work
  • Recognize stress levels and keep it under control
  • Exchange communication using emotionally intelligent language
  • Pick up social cues and responding appropriately to them
  • Assess your own self-awareness and communication style
  • Apply emotional intelligence in your work and personal life for a healthy balance
  • Maintain your emotional energy to motivate and lead team members towards achieving organizational goals
  • Develop authentic and credible leadership to build trust within team members
  • Develop skills in responding to feedback
  • Emotional resilience to handle challenges

Course Content

  • Importance of Emotional Intelligence
  • Skills needed for EQ communication
  • How to express one’s own emotions
  • Identifying personal barriers to communicating with others
  • Flexibility in dealing with other personality styles
  • Building Emotional Fitness
  • Mental adaptability to handling problems
  • Raising your emotional intelligence
  • Conflict resolution with EQ
  • Handling pressure with EQ
  • Balancing work and personal life
  • Take Charge of your Emotional Energy
  • Managing stress and adversity
  • Stress-busting
  • Using emotionally intelligent body language
  • Strategies for human performance enhancement
  • Managing Emotional Feedback
  • Controlling emotional impulses
  • Practical ways to build an emotional connection
  • Creating synergy in teams
  • Practising High EQ Leadership
  • Leading with empathy
  • Authentic leadership
  • Ways to build trust
  • Developing your personal action plan

Workplace Diversity and Inclusivity

With constant shifts in workforce demographics and emerging global markets, the necessity and benefits of a diverse workplace are growing exponentially.  Diversity in the workplace can help a business expand their market share, boost company productivity and attract a wider pool of qualified applicants. 

Target Group

Supervisors, Line managers, Heads of department, administration staff, HR staff, CEOs

Course Objective

  • Understand the Business Case for Diversity & Inclusion
  • Increase your Awareness for Diversity & Inclusion
  • Develop an Action Plan for Starting the Journey to Diversity & Inclusion
  • Explain the value of a diverse workforce.
  • Describe how diversity goes beyond such differences as race, age, and gender.
  • Identify challenges that often arise when working with a heterogeneous group.
  • Explain how the law affects diversity in the workplace.
  • Identify and address inappropriate behaviour.
  • Adopt a management style that encourages diversity.

Course Content

  • The Basics: Why Talking About Diversity Matters
  • The Law: What’s Legal and Not
  • A Little History: Five Approaches to Diversity Management
  • Three Paradigms: Understanding Different Views of Diversity
  • Organizational Inclusion: Aligning Systems and Policies
  • Moving Toward Inclusion: Everyday Activities
  • Smoother Sailing: Managing Different Viewpoints and Agendas

Entrepreneurship

This course aims to provide an understanding of the nature of enterprise and entrepreneurship and introduces the role of the entrepreneur, innovation and technology in the entrepreneurial process. It is not about small business or lifestyle businesses but instead the development of growth-oriented businesses – whether for-profit or not-for-profit. Entrepreneurship is both a way of thinking and doing. It involves “building something from nothing” and successful entrepreneurs know how to manage and mitigate uncertainty and risk. The course content is relevant to those individuals thinking about starting a business or who are already in business – large or small, those who are interested in commercializing their own innovations or of others, and those who advise entrepreneurs or engage in policymaking in the entrepreneurship area.

Target Group

Line managers, Heads of department, operations team, sales and marketing team

Course Objective

  • Discuss the attitudes, values, characteristics, behaviour, and processes associated with possessing an entrepreneurial mindset and engaging in successful appropriate entrepreneurial behaviour.
  • Discuss what is meant by entrepreneurship and innovation from both a theoretical and practical perspective, and the role of the entrepreneur in the new enterprise creation process.
  • Describe the ways in which entrepreneurs perceive opportunity, manage risk, organise resources and add value.
  • Develop a plan for implementing entrepreneurial activities in a globalised and competitive environment is responsible for the social, ethical and cultural issues.
  • Critique a plan for implementing entrepreneurial activities in a globalised and competitive environment being mindful of the social, ethical and cultural issues.

Course Content

  • Deep discipline knowledge
  • Critical thinking and problem solving
  • Teamwork and communication skills
  • Career and leadership readiness
  • Intercultural and ethical competency
  • Self-awareness and emotional intelligence
  • Promote the business
  • Develop a marketing campaign in order to appeal to consumers
  • Attract potential customers
  • Manage the client portfolio
  • Communicate with customers
  • Develop a human resources strategy
  • Define the business plan
  • Fund the business
  • Sell the idea to the investors
  • Develop solid business models
  • Create successful companies

Workplace Conflict Management

The aim of conflict management training is to introduce practical conflict resolution techniques and strategies that managers and team leaders can effectively utilise when managing conflict in the workplace. It should build on previous training, skills and knowledge of effective performance management.

Target Group

Aimed at managers and team leaders, the conflict resolution course provides the skills, knowledge and confidence to effectively manage and turn around conflict situations in the workplace, in a clear, assertive and constructive manner.

Course Objectives

  • Defined confrontation and their role in managing conflict in the workplace to ensure they maximise individual and team performance
  • Identified their preferred style/s in influencing others and managing conflict and the additional strategies that they need to use to successfully resolve the conflict situation
  • Demonstrated their skills in resolving conflict and confrontation
  • Have identified a plan to apply and enhance their communication skills in the workplace to address existing conflicts

Course Content

  • Current strategies for handling conflict in the workplace
    • Defining confrontation
    • Identifying where you focus your attention and energy
    • Role of managing conflict in the workplace
    • Current conflict resolution strategies
  • Conflict styles
    • Thomas Kilmann Conflict Mode Instrument
    • Recognising different styles of conflict
    • Recognising your own preferred way of dealing with conflict
    • Identifying the impact of different conflict styles
  • Process for managing conflict
    • Crosby’s conflict process
    • Reviewing different stages of the conflict process
    • Recognising contributions and potential conflict management strategies to change the outcome
  • Influencing and assertiveness styles
    • The wheel of influencing
    • Non-verbal elements of influencing
    • Stating wants
    • Using consequences
    • Suggesting and proposing ideas
    • Giving feedback
    • Adapting to the situation with integrity

Stress Management

This hands-on has been designed as a workshop where people can define and quantify stress in the workplace, measure its effects on the organization, identify organizational and individual influences on stress, manage stress in the workplace, and develop personal coping strategies.

Target Group

Anyone who manages a team of people in an environment that is subject to high-stress levels, such as fast-paced activity, a high rate of change, or situations where a high degree of personal responsibility is required.

Course Objective

  • Understand stress in the workplace both in terms of organizational costs and how to measure absenteeism and turnover
  • Identify organizational influences on stress
  • Identify stress and the individual by detailing individual personality profiles
  • Detail ‘The General Adaptive Syndrome’
  • Manage stress in the workplace

Course Content

  • What is Stress?
  • Change and Situational Stress
  • Money and Finances
  • Health and Lifestyle
  • Interactivity and Support
  • Time and Obligations
  • Fun and Relaxation
  • Setting Goals and Planning for the Future
  • Your Personal Action Plan

Disciplinary and Grievance Handling

This Disciplinary and Grievance Training Course will provide those that attend with the skills and approaches needed to manage disciplinary and grievance issues effectively. It seems today that the rules surrounding disciplinary and grievance in the workplace have grown in many grey areas. It’s reported that businesses apply the rules in different ways or even inconsistencies in the procedure in one business is commonplace.

Target Group

The course is suitable for anyone involved in managing the HR process and policies i.e. HR Managers, HR Advisors and Leaders and Managers who are looking for an introduction to dealing with disciplinary and grievance procedures.

Course Objectives

By the end of this Disciplinary and Grievance Training Course, attendees will:

  • Have a full understanding of disciplinary and grievance processes and how they can be used to manage under-performance
  • Understanding how to have difficult conversations with team members who are under-performing, have high sickness levels and who have lodged grievances against people or processes.
  • Be able to investigate disciplinary issues and grievances
  • Know how to set clear performance objectives and performance improvement plans

 Course Content

The content of this Disciplinary and Grievance Training Course includes:

  • What the law says
  • The difference between conduct and capability
  • What you can/should do before getting to the disciplinary stage
  • Dealing with conduct and capability issues
  • Disciplinary process and meetings
  • Suspension
  • Dismissal including constructive dismissal
  • How to avoid all of these things in the first place

Performance Management

This interactive one-day training course will bring consistency in applying performance management within the business, helping managers and team leaders recognize their role and contribution to effectively manage performance and conduct at work.

Target Audience

This course offers practical performance management training, aimed at line managers who have a responsibility for managing the performance and conduct of staff/employees.

Course Objective

By the end of the course, participants will have:

  • Shared a common understanding of how performance management systems can be effectively utilised to raise the performance of individuals and teams
  • Enhanced their skills in setting clear expectations and objectively measuring individual performance using objectives and competencies as key measures
  • Identified and practised some performance management strategies and techniques to enhance the performance and motivation in under-performing and high performing team members.

Course Areas

  • Creating and sustaining high-performance teams
    • Key characteristics of a high performing team
    • Stages of group development
    • Role of team leader in achieving high performance
  • The principles of performance management
    • Core elements, principles and benefits of an effective performance management framework
    • Performance management cycle and purpose of the annual performance review
    • Organisations’ performance appraisal process
  • Setting performance measures
    • Objective setting process
    • Setting and communicating performance objectives
    • Identifying core behaviours that drive high performance
  • Reviewing and assessing performance
    • Reviewing different levels of performance
    • Objectively assessing and rating performance
  • One to one performance review meetings
    • Structuring performance review meetings
    • Giving constructive and motivational feedback
    • Using questions to help employees review their own performance

Change Management

The change management course will provide leaders and managers with clear insights on how to effectively motivate people through corporate culture or organizational change. It will equip them with some effective skills and knowledge for managing and communicating change.

Target Audience

This training course is designed for those who have a responsibility for leading and managing people through change at work.

Course Objectives

By the end of this one-day training course for managing change, the participants will have:

  • An appreciation of the impact of organizational change on people
  • Identified ways they can positively lead and motivate people through cultural or organizational change
  • Developed skills for effectively communicating change
  • Identified ways they can help team members cope with change

Course Areas

  • The case for managing change
  • Experiencing change
  • Recognizing the impact change can have on standards
  • Our experience of change/change management principles
  • Drawing upon past experiences of change
  • Nine key principles of managing change
  • Emotional responses to change
  • Business and personal impacts of failing to deal with people’s needs & concerns
  • Identifying our own response to change
  • Compelling reasons for change
  • Responding to resistance
  • Conveying compelling reasons for change
  • Clear vision and objectives for change
  • Three steps to creating a clear vision
  • Imaging your vision
  • Building momentum and managing resistance to change
  • Driving momentum
  • Recognizing the reasons for resistance
  • Our reactions to resistance
  • Dealing with resistance with the right change management strategy

Organization Restructuring and Redundancy

In the corporate world, restructures and consequential redundancies are often required, but come with an emotional human cost. Therefore, it’s vital that companies plan changes carefully in order to support the workers who are losing their jobs, avoid any unfair dismissal claims and minimize the potential of negative publicity.

Target Group

Employees earmarked for redundancy, line managers, Human resource staff, employee representatives, supervisors

Objectives

  1. Identify reactions and emotions to news of redundancy and apply basic coping mechanisms
  2. Put together a plan to take you to the next stage of your work life
  3. Know-how and where to job search
  4. Know how to manage money and lifestyle
  5. Know how to apply a simple problem-solving technique
  6. Explain the role of networking in returning to work
  7. Consider a range of options as an alternative to getting another job.
  8. Know how to remain positive and relevant

Content Areas

  1. Define what constitutes redundancy
  2. Reacting to redundancy news
  3. Separation process
  4. Redundancy entitlement pay
  5. Employees entitlement to appeal
  6. Managing a smooth transition
  7. What options are there after redundancy
  8. How to communicate with family and friends about your redundancy
  9. Job search techniques
  10. Coaching and counselling
  11. Financial planning and Management