Strategic Management

This powerful new Art of Strategic Management training course explores the factors that drive strategic success and failure, and how to harness them for personal and career success.  It is designed for those who are not directly involved in strategy formation, but who wish to understand how strategy impacts the success of their company, and how to apply and lead strategic thinking within their own team.  It provides a perspective and vocabulary for strategic decision-making that enables participants to understand and support the strategic direction of their organisation, and at the same time enhance their own career success.

Target Audience

This Art of Strategic Management training course is suitable for any professional who is required to make strategic decisions, and anyone who wishes to learn the principles of strategic thinking and how to apply them in their own job and their own career.

Course Objective

  • Understand how strategic thinking has developed and evolved over the past fifty years
  • Comment effectively on strategy and its implementation within your own organisation
  • Differentiate strategy from tactics
  • Link strategic decisions to Return on Capital (ROCE) through Value Creation and Market Focus
  • Learn the key models and vocabulary to “talk strategy” effectively with others
  • Link daily actions and team performance to headline strategy
  • Recognise some of the key factors that lead to changes in strategy
  • Create your own personal strategy for success

Course Content

  • Understand the process of formulating, planning and implementing a strategy
  • Develop strategic thinking skills
  • Understand the different types of strategy within an organization
  • Develop strategic management abilities to enable the delivery of best value or return on invested capital
  • Relate action plans to strategic initiatives and individual performance
  • Create conditions that foster achievement of strategic goals within the firm when conditions change
  • Understand an alternative approach to competitive strategy
  • Recognize and communicate the drivers for strategic change within your organization
  • Create your own personal strategy for personal and professional success

Business Process Optimization and Modelling

Business Process Optimisation and Modelling are essential components of Business Process Redesign (BPR), strategic development of organisational capabilities, as well as other business processes improvement initiatives such as business process management (BPM), re-engineering, systems development, quality management and continuous process improvement.

Participants will acquire knowledge and skills to develop a strategically aligned approach to business process optimisation; learn how to analyse and accurately model business processes from the enterprise level through to detailed workflow representation at the operational and project level. Participants will extend their ability to design effective organisational structures, activities and processes, and will acquire knowledge and skills to map and model business processes, measure and evaluate workflow and activities, and assign process owners.

Target Audience

  • Operations Managers
  • Project Managers
  • Process Managers
  • Business Architects and Analysts
  • Systems Architects and Designers
  • Quality Managers

Course Objective

  • Understand business processes and their components
  • Apply process analysis, planning, and measurement concepts and techniques to their own organization’s processes
  • Define processes using the Business Process Modelling Notation (BPMN) standard
  • Develop a business process architecture
  • Analyse process customer requirements
  • Specify measures of business process performance (KPIs)
  • Diagnose the health of a business process
  • Use process improvement techniques to transform business processes 

Course Content

  • Understanding Business Processes
  • Business process modelling concepts
  • Outline key business process elements
  • Developing Business Process Models using Business Process Modelling Notation (BPMN)
  • An introduction to Business Process Modelling Notation (BPMN)
  • Modelling business process events
  • Operations management using BPMN
  • Business architecture
  • Business process management (BPM)
  • Practical business process optimisation work
  • Tools and Techniques for Business Process Modelling, Evaluation and Executive Oversight
  • Manage stakeholder collaboration
  • Business Process Integration and Optimisation
  • Practical Business Process Integration Work
  • Risk Management Integration
  • Asset and Knowledge Management Integration

Emotional Intelligence at the Workplace

Emotionally Intelligent leaders have a great positive impact on their employees. Impactful leaders are expected to demonstrate extensive knowledge, allocate rewards, achieve organizational objectives and provide exemplary leadership to others amongst many other responsibilities.

High competency in communicating, influencing, motivating others and managing emotions in the workplace thrust leaders to become mentors as well. Therefore, exceptional leadership calls for high emotional intelligence leaders that have sound judgment and reasoning.

Target Audience

  • All managers and leaders seeking to raise their barometer of emotional intelligence
  • Individuals who desire to develop emotional intelligence in all aspects of their work and personal life

Course Objective

By the end of the course, participants will have:

  • Keep a relationship productive by cultivating emotional intelligence at work
  • Recognize stress levels and keep it under control
  • Exchange communication using emotionally intelligent language
  • Pick up social cues and responding appropriately to them
  • Assess your own self-awareness and communication style
  • Apply emotional intelligence in your work and personal life for a healthy balance
  • Maintain your emotional energy to motivate and lead team members towards achieving organizational goals
  • Develop authentic and credible leadership to build trust within team members
  • Develop skills in responding to feedback
  • Emotional resilience to handle challenges

Course Content

  • Importance of Emotional Intelligence
  • Skills needed for EQ communication
  • How to express one’s own emotions
  • Identifying personal barriers to communicating with others
  • Flexibility in dealing with other personality styles
  • Building Emotional Fitness
  • Mental adaptability to handling problems
  • Raising your emotional intelligence
  • Conflict resolution with EQ
  • Handling pressure with EQ
  • Balancing work and personal life
  • Take Charge of your Emotional Energy
  • Managing stress and adversity
  • Stress-busting
  • Using emotionally intelligent body language
  • Strategies for human performance enhancement
  • Managing Emotional Feedback
  • Controlling emotional impulses
  • Practical ways to build an emotional connection
  • Creating synergy in teams
  • Practising High EQ Leadership
  • Leading with empathy
  • Authentic leadership
  • Ways to build trust
  • Developing your personal action plan

Using Coaching to Improve Performance at the Workplace

Organizations need managers and leaders who use coaching skills to empower employees to achieve organizational goals. This course is designed to provide a framework for developing skills to help managers Coach for Performance. This course will cover the structure of a performance coaching session, assessing current performance, awareness and taking responsibility, overcoming psychological blocks, goal setting, eliminating the difference between the actual and expected performance.

Course Objectives

  • Identify the need for coaching within your organization and be aware of existing resources and development gaps
  • Develop a coaching strategy that considers organizational Culture
  • Boost productivity by helping your employees work smarter

Course Content

  • Understanding Coaching – Identifying needs for coaching as a leadership style in the workplace.
  • Role of a Coach – Key principles of coaching and Coaching to boost motivation.
  • Enhancing performance through feedback – Generating feedback in a way that encourages positive change.
  • Coaching with Emotional and Social intelligence – Increase employee engagement and Strength-based approach to coaching
  • Strategies for building trust – Practical techniques to develop trust and allow both parties to engage positively.
  • The power of praise – Increase self-confidence and motivate someone to challenge themselves by stressing their efforts.
  • Setting SMART Performance Goals – Guiding goal-setting process, aligning organizational goal to individual employee goals, create action plans with milestones for goal achievement.

Entrepreneurship

This course aims to provide an understanding of the nature of enterprise and entrepreneurship and introduces the role of the entrepreneur, innovation and technology in the entrepreneurial process. It is not about small business or lifestyle businesses but instead the development of growth-oriented businesses – whether for-profit or not-for-profit. Entrepreneurship is both a way of thinking and doing. It involves “building something from nothing” and successful entrepreneurs know how to manage and mitigate uncertainty and risk. The course content is relevant to those individuals thinking about starting a business or who are already in business – large or small, those who are interested in commercializing their own innovations or of others, and those who advise entrepreneurs or engage in policymaking in the entrepreneurship area.

Target Group

Line managers, Heads of department, operations team, sales and marketing team

Course Objective

  • Discuss the attitudes, values, characteristics, behaviour, and processes associated with possessing an entrepreneurial mindset and engaging in successful appropriate entrepreneurial behaviour.
  • Discuss what is meant by entrepreneurship and innovation from both a theoretical and practical perspective, and the role of the entrepreneur in the new enterprise creation process.
  • Describe the ways in which entrepreneurs perceive opportunity, manage risk, organise resources and add value.
  • Develop a plan for implementing entrepreneurial activities in a globalised and competitive environment is responsible for the social, ethical and cultural issues.
  • Critique a plan for implementing entrepreneurial activities in a globalised and competitive environment being mindful of the social, ethical and cultural issues.

Course Content

  • Deep discipline knowledge
  • Critical thinking and problem solving
  • Teamwork and communication skills
  • Career and leadership readiness
  • Intercultural and ethical competency
  • Self-awareness and emotional intelligence
  • Promote the business
  • Develop a marketing campaign in order to appeal to consumers
  • Attract potential customers
  • Manage the client portfolio
  • Communicate with customers
  • Develop a human resources strategy
  • Define the business plan
  • Fund the business
  • Sell the idea to the investors
  • Develop solid business models
  • Create successful companies

Workplace Conflict Management

The aim of conflict management training is to introduce practical conflict resolution techniques and strategies that managers and team leaders can effectively utilise when managing conflict in the workplace. It should build on previous training, skills and knowledge of effective performance management.

Target Group

Aimed at managers and team leaders, the conflict resolution course provides the skills, knowledge and confidence to effectively manage and turn around conflict situations in the workplace, in a clear, assertive and constructive manner.

Course Objectives

  • Defined confrontation and their role in managing conflict in the workplace to ensure they maximise individual and team performance
  • Identified their preferred style/s in influencing others and managing conflict and the additional strategies that they need to use to successfully resolve the conflict situation
  • Demonstrated their skills in resolving conflict and confrontation
  • Have identified a plan to apply and enhance their communication skills in the workplace to address existing conflicts

Course Content

  • Current strategies for handling conflict in the workplace
    • Defining confrontation
    • Identifying where you focus your attention and energy
    • Role of managing conflict in the workplace
    • Current conflict resolution strategies
  • Conflict styles
    • Thomas Kilmann Conflict Mode Instrument
    • Recognising different styles of conflict
    • Recognising your own preferred way of dealing with conflict
    • Identifying the impact of different conflict styles
  • Process for managing conflict
    • Crosby’s conflict process
    • Reviewing different stages of the conflict process
    • Recognising contributions and potential conflict management strategies to change the outcome
  • Influencing and assertiveness styles
    • The wheel of influencing
    • Non-verbal elements of influencing
    • Stating wants
    • Using consequences
    • Suggesting and proposing ideas
    • Giving feedback
    • Adapting to the situation with integrity

Stress Management

This hands-on has been designed as a workshop where people can define and quantify stress in the workplace, measure its effects on the organization, identify organizational and individual influences on stress, manage stress in the workplace, and develop personal coping strategies.

Target Group

Anyone who manages a team of people in an environment that is subject to high-stress levels, such as fast-paced activity, a high rate of change, or situations where a high degree of personal responsibility is required.

Course Objective

  • Understand stress in the workplace both in terms of organizational costs and how to measure absenteeism and turnover
  • Identify organizational influences on stress
  • Identify stress and the individual by detailing individual personality profiles
  • Detail ‘The General Adaptive Syndrome’
  • Manage stress in the workplace

Course Content

  • What is Stress?
  • Change and Situational Stress
  • Money and Finances
  • Health and Lifestyle
  • Interactivity and Support
  • Time and Obligations
  • Fun and Relaxation
  • Setting Goals and Planning for the Future
  • Your Personal Action Plan

Disciplinary and Grievance Handling

This Disciplinary and Grievance Training Course will provide those that attend with the skills and approaches needed to manage disciplinary and grievance issues effectively. It seems today that the rules surrounding disciplinary and grievance in the workplace have grown in many grey areas. It’s reported that businesses apply the rules in different ways or even inconsistencies in the procedure in one business is commonplace.

Target Group

The course is suitable for anyone involved in managing the HR process and policies i.e. HR Managers, HR Advisors and Leaders and Managers who are looking for an introduction to dealing with disciplinary and grievance procedures.

Course Objectives

By the end of this Disciplinary and Grievance Training Course, attendees will:

  • Have a full understanding of disciplinary and grievance processes and how they can be used to manage under-performance
  • Understanding how to have difficult conversations with team members who are under-performing, have high sickness levels and who have lodged grievances against people or processes.
  • Be able to investigate disciplinary issues and grievances
  • Know how to set clear performance objectives and performance improvement plans

 Course Content

The content of this Disciplinary and Grievance Training Course includes:

  • What the law says
  • The difference between conduct and capability
  • What you can/should do before getting to the disciplinary stage
  • Dealing with conduct and capability issues
  • Disciplinary process and meetings
  • Suspension
  • Dismissal including constructive dismissal
  • How to avoid all of these things in the first place

Financial Literacy – Planning and Management

Financial Wellness is the focal point of life. Financially healthy individual spreads the health to all the other faculties of their lives. It is true that financial wellness translates to Physical Wellness, Social Wellness, Intellectual wellness and Spiritual Wellness both for the individual and for those around them. The converse is also true. Our Financial Literacy Programs (FLPs) are designed to enable individuals and groups to draw value from the sessions. Our approach is professional as we do our best to package a training session that is aligned to the needs of the target group. Whereas the core content may appear similar between one training and another, the approach and the mode of delivery is usually matched to the specific needs of the target group or target individuals.

Group Target

Business owners, HR Managers, Supervisors, Managers

Learning Objective

  • To encourage participants to manage their finances responsibly
  • To enable participants to build the requisite blocks for financial freedom
  • To equip participating employers with skills to diagnose and positively respond to areas that need FLP intervention among their employees  
  • To help liberate those in financial sorrow through participatory FLP therapy interventions 
  • To identify the best strategies for wealth creation, protection and preservation 
  • To help participants discover avenues for income diversification
  • Give access to financial products and investment opportunities
  • To enable employees to proactively plan for their retirement

Content Areas              

  • Financial Wellness diagnosis
  • The power of saving
  • Effective modes of saving
  • The Art of goal setting
  • The Art of budgeting & Financial Prioritizing Skills
  • Managing debts & Liabilities
  • Overcoming procrastination
  • The power of compounding
  • Taking advantage of economies of scale
  • Investment opportunities today
  • Investment opportunities tomorrow
  • Principles of Wealth accumulation
  • Principles of Wealth protection
  • Principles of Wealth distribution

Business Communication

A good understanding of business communication can unlock a world of potential for your organization. Developing your staff’s ability to communicate can be a tremendous asset to your organization and its ability to grow and expand into new markets.

Target Group

Supervisors, Line Managers, Customer Service Staff, Admin Staff, Sales and Marketing Staff

Learning Objectives

On completion, the participants should be able to:

  • Improve your confidence when speaking and communicating in English in a business context
  • Speaking, simulations and using English in the workplace
  • Develop and refine your written communication skills as well as expand and enhance your vocabulary and fluency
  • Focus on improving fluency, confidence, and the appropriate expressions and style used in a business context
  • Increase employees’ performance and productivity

Content Areas

The course will address the following areas:

  • Effective Communication
  • Business Writing – Emails, Memos, Notices, Reports, Proposals and general correspondence
  • Telephone and Video-Conferencing Skills and Etiquette
  • Email and Emailing Skills and Etiquette
  • Presentation skills
  • Negotiation Skills
  • Managing Meetings
  • Customer Service
  • Building Confidence and Self- Esteem
  • Managing team dynamics
  • Personal, Interpersonal Relations and Team Building
  • Business and Work Ethics
  • Coaching and Mentoring for Business