Emotional Intelligence at the Workplace

Emotionally Intelligent leaders have a great positive impact on their employees. Impactful leaders are expected to demonstrate extensive knowledge, allocate rewards, achieve organizational objectives and provide exemplary leadership to others amongst many other responsibilities.

High competency in communicating, influencing, motivating others and managing emotions in the workplace thrust leaders to become mentors as well. Therefore, exceptional leadership calls for high emotional intelligence leaders that have sound judgment and reasoning.

Target Audience

  • All managers and leaders seeking to raise their barometer of emotional intelligence
  • Individuals who desire to develop emotional intelligence in all aspects of their work and personal life

Course Objective

By the end of the course, participants will have:

  • Keep a relationship productive by cultivating emotional intelligence at work
  • Recognize stress levels and keep it under control
  • Exchange communication using emotionally intelligent language
  • Pick up social cues and responding appropriately to them
  • Assess your own self-awareness and communication style
  • Apply emotional intelligence in your work and personal life for a healthy balance
  • Maintain your emotional energy to motivate and lead team members towards achieving organizational goals
  • Develop authentic and credible leadership to build trust within team members
  • Develop skills in responding to feedback
  • Emotional resilience to handle challenges

Course Content

  • Importance of Emotional Intelligence
  • Skills needed for EQ communication
  • How to express one’s own emotions
  • Identifying personal barriers to communicating with others
  • Flexibility in dealing with other personality styles
  • Building Emotional Fitness
  • Mental adaptability to handling problems
  • Raising your emotional intelligence
  • Conflict resolution with EQ
  • Handling pressure with EQ
  • Balancing work and personal life
  • Take Charge of your Emotional Energy
  • Managing stress and adversity
  • Stress-busting
  • Using emotionally intelligent body language
  • Strategies for human performance enhancement
  • Managing Emotional Feedback
  • Controlling emotional impulses
  • Practical ways to build an emotional connection
  • Creating synergy in teams
  • Practising High EQ Leadership
  • Leading with empathy
  • Authentic leadership
  • Ways to build trust
  • Developing your personal action plan

Using Coaching to Improve Performance at the Workplace

Organizations need managers and leaders who use coaching skills to empower employees to achieve organizational goals. This course is designed to provide a framework for developing skills to help managers Coach for Performance. This course will cover the structure of a performance coaching session, assessing current performance, awareness and taking responsibility, overcoming psychological blocks, goal setting, eliminating the difference between the actual and expected performance.

Course Objectives

  • Identify the need for coaching within your organization and be aware of existing resources and development gaps
  • Develop a coaching strategy that considers organizational Culture
  • Boost productivity by helping your employees work smarter

Course Content

  • Understanding Coaching – Identifying needs for coaching as a leadership style in the workplace.
  • Role of a Coach – Key principles of coaching and Coaching to boost motivation.
  • Enhancing performance through feedback – Generating feedback in a way that encourages positive change.
  • Coaching with Emotional and Social intelligence – Increase employee engagement and Strength-based approach to coaching
  • Strategies for building trust – Practical techniques to develop trust and allow both parties to engage positively.
  • The power of praise – Increase self-confidence and motivate someone to challenge themselves by stressing their efforts.
  • Setting SMART Performance Goals – Guiding goal-setting process, aligning organizational goal to individual employee goals, create action plans with milestones for goal achievement.

Workplace Diversity and Inclusivity

With constant shifts in workforce demographics and emerging global markets, the necessity and benefits of a diverse workplace are growing exponentially.  Diversity in the workplace can help a business expand their market share, boost company productivity and attract a wider pool of qualified applicants. 

Target Group

Supervisors, Line managers, Heads of department, administration staff, HR staff, CEOs

Course Objective

  • Understand the Business Case for Diversity & Inclusion
  • Increase your Awareness for Diversity & Inclusion
  • Develop an Action Plan for Starting the Journey to Diversity & Inclusion
  • Explain the value of a diverse workforce.
  • Describe how diversity goes beyond such differences as race, age, and gender.
  • Identify challenges that often arise when working with a heterogeneous group.
  • Explain how the law affects diversity in the workplace.
  • Identify and address inappropriate behaviour.
  • Adopt a management style that encourages diversity.

Course Content

  • The Basics: Why Talking About Diversity Matters
  • The Law: What’s Legal and Not
  • A Little History: Five Approaches to Diversity Management
  • Three Paradigms: Understanding Different Views of Diversity
  • Organizational Inclusion: Aligning Systems and Policies
  • Moving Toward Inclusion: Everyday Activities
  • Smoother Sailing: Managing Different Viewpoints and Agendas

Entrepreneurship

This course aims to provide an understanding of the nature of enterprise and entrepreneurship and introduces the role of the entrepreneur, innovation and technology in the entrepreneurial process. It is not about small business or lifestyle businesses but instead the development of growth-oriented businesses – whether for-profit or not-for-profit. Entrepreneurship is both a way of thinking and doing. It involves “building something from nothing” and successful entrepreneurs know how to manage and mitigate uncertainty and risk. The course content is relevant to those individuals thinking about starting a business or who are already in business – large or small, those who are interested in commercializing their own innovations or of others, and those who advise entrepreneurs or engage in policymaking in the entrepreneurship area.

Target Group

Line managers, Heads of department, operations team, sales and marketing team

Course Objective

  • Discuss the attitudes, values, characteristics, behaviour, and processes associated with possessing an entrepreneurial mindset and engaging in successful appropriate entrepreneurial behaviour.
  • Discuss what is meant by entrepreneurship and innovation from both a theoretical and practical perspective, and the role of the entrepreneur in the new enterprise creation process.
  • Describe the ways in which entrepreneurs perceive opportunity, manage risk, organise resources and add value.
  • Develop a plan for implementing entrepreneurial activities in a globalised and competitive environment is responsible for the social, ethical and cultural issues.
  • Critique a plan for implementing entrepreneurial activities in a globalised and competitive environment being mindful of the social, ethical and cultural issues.

Course Content

  • Deep discipline knowledge
  • Critical thinking and problem solving
  • Teamwork and communication skills
  • Career and leadership readiness
  • Intercultural and ethical competency
  • Self-awareness and emotional intelligence
  • Promote the business
  • Develop a marketing campaign in order to appeal to consumers
  • Attract potential customers
  • Manage the client portfolio
  • Communicate with customers
  • Develop a human resources strategy
  • Define the business plan
  • Fund the business
  • Sell the idea to the investors
  • Develop solid business models
  • Create successful companies

Workplace Conflict Management

The aim of conflict management training is to introduce practical conflict resolution techniques and strategies that managers and team leaders can effectively utilise when managing conflict in the workplace. It should build on previous training, skills and knowledge of effective performance management.

Target Group

Aimed at managers and team leaders, the conflict resolution course provides the skills, knowledge and confidence to effectively manage and turn around conflict situations in the workplace, in a clear, assertive and constructive manner.

Course Objectives

  • Defined confrontation and their role in managing conflict in the workplace to ensure they maximise individual and team performance
  • Identified their preferred style/s in influencing others and managing conflict and the additional strategies that they need to use to successfully resolve the conflict situation
  • Demonstrated their skills in resolving conflict and confrontation
  • Have identified a plan to apply and enhance their communication skills in the workplace to address existing conflicts

Course Content

  • Current strategies for handling conflict in the workplace
    • Defining confrontation
    • Identifying where you focus your attention and energy
    • Role of managing conflict in the workplace
    • Current conflict resolution strategies
  • Conflict styles
    • Thomas Kilmann Conflict Mode Instrument
    • Recognising different styles of conflict
    • Recognising your own preferred way of dealing with conflict
    • Identifying the impact of different conflict styles
  • Process for managing conflict
    • Crosby’s conflict process
    • Reviewing different stages of the conflict process
    • Recognising contributions and potential conflict management strategies to change the outcome
  • Influencing and assertiveness styles
    • The wheel of influencing
    • Non-verbal elements of influencing
    • Stating wants
    • Using consequences
    • Suggesting and proposing ideas
    • Giving feedback
    • Adapting to the situation with integrity

Sales and Marketing

This Sales & Marketing training course is designed to help those working in sales and marketing to identify, recruit and retain the perfect customer. Whether an old hand at sales & marketing or brand new, this fun and highly practical course is designed to stimulate sales & marketing activity by identifying and using best practice.

Target Group

Relationship Managers, Commercial Managers, Marketing Managers, Sales and Marketing Team, Social Media Managers

Course Objectives

After attending our Sales & Marketing Course, delegates will be able to:

  • Identify the ‘perfect’ customer
  • Create powerful introductions
  • Fill the sales funnel
  • Understand the psychology of selling
  • Close and follow-up sales

Course Content

  • Mastering the fundamentals of having a successful career
  • Marketing and prospecting: the foundation of success
  • Using your sphere of influence to create a referral database plus-circle prospecting, door knocking, and cold calling
  • Technology and digital marketing
  • Marketing on the web
  • Social media lead generation strategies
  • Interviewing the Buyer and showing strategies
  • Overcoming buyer objections and negotiating offers
  • Scheduling and time management
  • Pre-listing package and the eight key listing appointment questions
  • Personal branding
  • Advanced Lead Generation Strategies: Expired and For-Sale-by-Owner Listings
  • Managing and closing the transaction

Performance Management

This interactive one-day training course will bring consistency in applying performance management within the business, helping managers and team leaders recognize their role and contribution to effectively manage performance and conduct at work.

Target Audience

This course offers practical performance management training, aimed at line managers who have a responsibility for managing the performance and conduct of staff/employees.

Course Objective

By the end of the course, participants will have:

  • Shared a common understanding of how performance management systems can be effectively utilised to raise the performance of individuals and teams
  • Enhanced their skills in setting clear expectations and objectively measuring individual performance using objectives and competencies as key measures
  • Identified and practised some performance management strategies and techniques to enhance the performance and motivation in under-performing and high performing team members.

Course Areas

  • Creating and sustaining high-performance teams
    • Key characteristics of a high performing team
    • Stages of group development
    • Role of team leader in achieving high performance
  • The principles of performance management
    • Core elements, principles and benefits of an effective performance management framework
    • Performance management cycle and purpose of the annual performance review
    • Organisations’ performance appraisal process
  • Setting performance measures
    • Objective setting process
    • Setting and communicating performance objectives
    • Identifying core behaviours that drive high performance
  • Reviewing and assessing performance
    • Reviewing different levels of performance
    • Objectively assessing and rating performance
  • One to one performance review meetings
    • Structuring performance review meetings
    • Giving constructive and motivational feedback
    • Using questions to help employees review their own performance

Financial Literacy – Planning and Management

Financial Wellness is the focal point of life. Financially healthy individual spreads the health to all the other faculties of their lives. It is true that financial wellness translates to Physical Wellness, Social Wellness, Intellectual wellness and Spiritual Wellness both for the individual and for those around them. The converse is also true. Our Financial Literacy Programs (FLPs) are designed to enable individuals and groups to draw value from the sessions. Our approach is professional as we do our best to package a training session that is aligned to the needs of the target group. Whereas the core content may appear similar between one training and another, the approach and the mode of delivery is usually matched to the specific needs of the target group or target individuals.

Group Target

Business owners, HR Managers, Supervisors, Managers

Learning Objective

  • To encourage participants to manage their finances responsibly
  • To enable participants to build the requisite blocks for financial freedom
  • To equip participating employers with skills to diagnose and positively respond to areas that need FLP intervention among their employees  
  • To help liberate those in financial sorrow through participatory FLP therapy interventions 
  • To identify the best strategies for wealth creation, protection and preservation 
  • To help participants discover avenues for income diversification
  • Give access to financial products and investment opportunities
  • To enable employees to proactively plan for their retirement

Content Areas              

  • Financial Wellness diagnosis
  • The power of saving
  • Effective modes of saving
  • The Art of goal setting
  • The Art of budgeting & Financial Prioritizing Skills
  • Managing debts & Liabilities
  • Overcoming procrastination
  • The power of compounding
  • Taking advantage of economies of scale
  • Investment opportunities today
  • Investment opportunities tomorrow
  • Principles of Wealth accumulation
  • Principles of Wealth protection
  • Principles of Wealth distribution

Business Communication

A good understanding of business communication can unlock a world of potential for your organization. Developing your staff’s ability to communicate can be a tremendous asset to your organization and its ability to grow and expand into new markets.

Target Group

Supervisors, Line Managers, Customer Service Staff, Admin Staff, Sales and Marketing Staff

Learning Objectives

On completion, the participants should be able to:

  • Improve your confidence when speaking and communicating in English in a business context
  • Speaking, simulations and using English in the workplace
  • Develop and refine your written communication skills as well as expand and enhance your vocabulary and fluency
  • Focus on improving fluency, confidence, and the appropriate expressions and style used in a business context
  • Increase employees’ performance and productivity

Content Areas

The course will address the following areas:

  • Effective Communication
  • Business Writing – Emails, Memos, Notices, Reports, Proposals and general correspondence
  • Telephone and Video-Conferencing Skills and Etiquette
  • Email and Emailing Skills and Etiquette
  • Presentation skills
  • Negotiation Skills
  • Managing Meetings
  • Customer Service
  • Building Confidence and Self- Esteem
  • Managing team dynamics
  • Personal, Interpersonal Relations and Team Building
  • Business and Work Ethics
  • Coaching and Mentoring for Business

Supervisory Skills Development

Supervisors manage key result areas in any enterprise. It is therefore important that they are equipped with the knowledge and skills to enable them to manage resources effectively and efficiently.

Target Group

Supervisors who are in-charge and accountable for sections and unit performance

Learning Objectives

On completion, the participants should be able to:

  1. Set performance objectives, standards and targets
  2. Manage and supervise staff effectively
  3. Apply appropriate control measures in work setups
  4. Create a conducive atmosphere for teamwork performance
  5. Resolve work team conflicts

Content Areas

The course will address the following areas:

  1. Management Concepts, Functions, Practice and Principles
  2. The Basic Roles of a Supervisor
  3. Effective Communication
  4. Interpersonal Relations and Team Building
  5. Work Planning and Organization
  6. Decision-making and Problem Solving
  7. Leadership Qualities of a Supervisor
  8. Delegation, Coordination and Control
  9. Managing Change in a Dynamic Environment
  10. Performance Appraisal, Business and Work Ethics
  11. Public and Community Relations
  12. Stress Management and Public Decorum